Michael Blumberg

Michael Blumberg
Michael R. Blumberg is an expert on the design, management and coordination of Aftermarket Service operations within in a wide array of industry segments, including, industrial automation, information technology, telecommunications, medical electronics, material handling equipment, consumer electronics, appliances, etc. He has over 20 years of experience in strategic planning, market research, benchmarking, enterprise systems design, and strategic management of product support operations. He is currently the President of Blumberg Advisory Group, Inc. (ww.blumberg-advisor.com). He blogs at www.reverselogisticstoday.net.

Defining Industry Performance: Results of 2013 Depot Repair Benchmarking Survey

The Depot Repair Industry encompasses a wide variety of enterprises, ranging from original equipment manufacturers to third party service providers and from single location companies to those with numerous shops across the US, Canada, and Mexico. The types of products repaired include telecom, computers, servers, printers, and smart phones. To better understand where this complex industry as a whole excels and where improvement might be warranted, Blumberg Advisory Group conducted a survey examining a number of key performance indicators (KPIs) in financial, production, and quality aspects of depot repair.

6 Things You Need to Know When Purchasing – Service Lifecycle Management Software

We’ve spoken to hundreds of companies to find out about their experiences when purchasing enterprise software for service (also known as Service Lifecycle Management (SLM) software). We’ve distilled the knowledge we gained into 6 tips to help you when you are in the market for enterprise service software.

New Developments in Tablet Computer Repair

Adoption of tablet computers among consumer and enterprise customers is growing at an incredible rate across the globe. Though the concept of tablet computing was introduced unsuccessfully in the early 2000s with the Microsoft Tablet Computer, the launch of the original iPad in 2010 ushered in the boom era in which we’re currently living. Computer industry giants and young upstarts alike design and sell tablets in an ever-increasing variety of shapes and sizes, with features ranging from basic touchscreen functionality to complex integrated networks of sensors and input/output options, and at a wide variety of prices.

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What is Sales & Operations Planning?

Sales & Operations Planning: All demand (sales) and supply (capacity, materials) of a product is balanced and planned to secure on-time delivery...

6 Tips for Maximizing Efficiency and Productivity of Warehouse Operations

As a warehouse manager, you would understand that handling warehouse operations are a massive task. One small mistake may affect the efficiency and productivity of the warehouse. You must continually implement measures to optimize various warehouse processes and improve the overall effectiveness of the operations involved. Apart from minimizing downtime and increasing productivity, it is essential to improve your supply chain. Let us look at a few tips that help in achieving the same.

Robot Trucks or Autonomous Vehicles Will Revolutionize the Supply Chain

Most supply chain professionals do not completely understand the disruption and upgrades that autonomous vehicles, specifically what I call robot trucks, will create. Most cannot get past the pitfalls and possible barriers to robot trucks. I define robot trucks with a much broader perspective. I include trucks of all sizes and even internal plant material handling equipment like fork-lifts and automatic guided vehicles (AVGs). The biggest leap is that robot trucks will learn! Many doubters just cannot get past this. Although not complete artificial intelligence (AI), robot trucks will adapt on their own, to conditions and circumstances, and build an open memory of what to do.

Transform Your Supply Chain For Omnichannel

The world is in the early stages of a global supply chain revolution. The Amazon Effect. The Internet of Things. Platform Businesses. The new supply chain will grow beyond omnichannel. It will cross into other industries and markets and will incorporate supply chains of products, information, and finance. All the elements of the New Supply Chain tie together. They are not separate steps. They are not to be selectively chosen or excluded. These are inter-related. The New Supply Chain brings performance excellence.

The 4 Supply Chain Metrics

Metrics are a way to measure performance; and, in turn, communicate that information to key executives in the company.  Their value is how supply chain management is supporting the direction and strategy of the business.  It is important that they present a strategic and tactical understanding of what is happening and how well it is happening. KPIs (key performance indicators) must be measurable.  As a result, numerous metrics are about the logistics components.  Some of these are good.  However, they do not present a view of the total supply chain.  Plus, many have little or no usefulness for the C-suite.   Assessing logistics parts is a node-link approach and does not recognize the supply chain process.